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On May 19, 2005, the FCC issued a ruling, FCC 05-116 mandated that, as of November 28, 2005, all VoIP providers can no longer sign up or market to new interconnected customers if they can not provide full E911 service.

In April 2005 the CRTC (Canadian Radio Television and Telecommunications Commission) stipulated that all VoIP providers must implement E911 solutions to service their "fixed," "nomadic" and "foreign exchange" subscribers.

The NENA (National Emergency Numbering Association) i2 standard is designed to provide a blueprint for all parties to work together. NENA's i2 standard, approved by the FCC, defines an architecture that will allow IP telephony service providers to deliver full E911 services through the existing infrastructure.

Under the FCC rules, interconnected VoIP providers must:

1. Deliver all 911 calls to the local emergency call center;
2. Deliver the customer's call back number and location information where the emergency call center is capable of receiving it;
3. Inform their customers of the capabilities and limitations of their VoIP E911 service; and
4. Give customers one or more ways to change their Automatic Address Information (ALI) and, if the customer CPE equipment can be moved, at least one of the methods of making the change must be from the CPE equipment.

We refer to the process of moving locations as the e911 Move Process. All of the other requirements refer to our standard e911 product.


In order for VoIP providers to meet these requirements they can implement their own program or have a third party provide these services for them.

For more information on our e911Move program, Click Here

For information on our standard E911 product, Click Here

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